At KingdomRec.com we aim to make the customer’s experience as pleasant and easy as possible. Our mission is to provide you with the best products and the best service in the industry. We understand that sometimes, customers change their minds about products that they order or simply do not need them anymore. Our goal with this page is to make our policies and ordering info as simple and understandable as possible.
- Payment for orders is captured as soon as the order has been successfully placed.
- It is the customer’s responsibility to ensure all billing and shipping information is accurate at the time the order is placed. If you realize you made an error, please contact us immediately so we can attempt to correct it for you.
- We require both an email address and a phone number in case we need to contact you about your order. Requiring both helps ensure that if you made a mistake entering in contact information (e.g., email address), we have another method of contact to use.
- After your order is placed, you will receive an order confirmation email from firstname.lastname@example.org with the details of your order as well as your order number. (Our emails don’t typically end up in customers’ spam folders, but we still encourage you to add email@example.com to your approved contact list to help prevent this.)
Shipping & Delivery
- Most in-stock products ordered before 1pm CST will ship the same day (on business days). Most orders placed after 1pm CST will ship the following business day. Products that do not ship same or next day will be clearly marked on the product page.
- For orders $49 and over, shipping is FREE.
- For orders under $49, Standard Flat-Rate Shipping is $7.95 per order.
- When a product or order is ready for the carrier to pick it up from our warehouse, you will receive a tracking number sent to your email.
- For custom or special order items, shipping time varies as they may have to be manufactured, painted, embroidered, or assembled. These items will be clearly marked on the product page.
- To ensure a fast and safe delivery, we typically use FedEx, USPS, & UPS Ground/Air shipping services. Available shipping methods may vary for different type of products and shipping destinations.
- From order date to delivery is typically 2-5 business days for standard ground shipments. In rare occasions, or during peak shipping seasons, delivery may take longer.
- We ship to the contiguous United States (i.e., the “Lower 48”); we do not ship to Alaska, Hawaii, the US Virgin Islands, or internationally.
NOTE: Over-sized items must ship LTL or Freight Carrier. These items may take longer to ship and may require inspection and a signature upon delivery. LTL shipments will always be clearly labeled on the product page. We believe in transparency.
Items Lost in Transit
- If 5 business days have passed since the last update for your in-transit shipment on the carrier’s tracking page, please contact us so we can monitor the situation and file a claim if needed.
- If a shipment is lost (or may be lost) by the shipping carrier while in transit to the shipping/delivery address, please contact us. It is best if you contact us sooner rather than later, in general, even if we can’t start a claim with the carrier immediately (some carrier’s have time limits before a claim can begin from our end).
- If a shipment has indeed been lost by the shipping carrier while in transit, rest assured we will replace any lost products at no cost to you.
- Some shipping carriers require that we wait 15 business days before claiming a shipment is “lost”; we may require that you wait until this time has passed and the shipment is deemed “lost” before we send a replacement. This time frame may change at any time with no notice, which will also change our replacement time frame.
- It is the customer’s responsibility to be present to receive shipments or select a shipping address they believe is safe to receive shipments. Once a shipment has been marked as “delivered” on the shipping carrier’s website, we are not responsible for any lost or stolen packages. That being said, please still contact us so we can look into it further and possibly recoup some of the loss for you.
If you are not satisfied with your purchase for any reason, we will accept a return for a refund or KingdomRec.com store credit for products in new, unused condition within 30 days of ordering. The following rules apply:
- Product(s) must be in new, unused condition and in the original packaging (please do not assemble, install, or modify the product in any way). Please do not dispose of packaging until you are sure you would like to keep the product. We do not accept returns without the original packaging.
- Returns are FREE – We do not charge fees for returns, but the customer is responsible for purchasing and arranging return shipping. Be aware that for LTL shipments, this may require you to repackage the product(s) on the pallet if it was received on a pallet. If you need assistance or have questions, though, please contact us. We’re here to help!
- Any product that was used, fully installed, and/or partially installed is non-returnable.
- There are a few items that cannot be returned, but these items will be clearly marked “Non-Returnable” on the product page. We have no desire to “trick” people into buying non-returnable items.
Also see Refunds & Store Credit section below
Defective, Damaged, or Incorrect Products
We all know that accidents happen sometimes. If your product(s) arrives defective, damaged, or simply incorrect, you may contact us at firstname.lastname@example.org to request a replacement within 30 days of placing your order.
Please do not attempt to use, install, modify, or repair the product. We will send you a replacement (or replacement parts, when applicable). We may provide you with a prepaid return label to return the defective product(s). In this case, receipt and inspection of the defective product(s) may be required before we send a replacement. In some instances, return of the product may not be required.
Products must be returned to us within 30 days of ordering. If the damage was caused by a shipping courier, we will attempt to schedule a pick up by the courier. If the courier is unable to pick up at your location, you may need to bring the product(s) to your nearest drop-off location. Photos of the damage, defect, or fitment issue may be required in order to process your request correctly. Please note that products must be unused and in the original packaging.
If a product has not yet shipped, you may request to cancel an order or item in your order and receive a full refund. Because many of our products ship same-day, please contact us immediately at email@example.com and include your order number in the subject line to help ensure we can cancel the order before it ships. Please also specify which product(s) in your order you need to cancel if your order includes more than one product.
Cancellations may also be requested through our customer care team via live chat, email, or phone during our business hours.
Items that have been shipped already cannot be canceled or modified but must be returned (see section on Returns).
Refunds & Store Credit
- Refunds for returned products are issued as soon as the products are received and accepted by our warehouse.
- Refunds will be issued via the same payment method originally used to place the order (e.g., Credit Card, Google Pay, Apply Pay, Store Credit, Gift Card, etc.), unless store credit is requested.
- In the case of a gift, when a refund to your original payment method may not be appropriate or desired, we are able to issue store credit instead. Simply request store credit when contacting us about your return, and we’ll take care of you!
- Once the refund has been issued, you will receive a confirmation email from our system. Refunds may take 5-10 business days for the credit to appear in your account for credit/debit card transactions. If the refund takes longer than 10 business days, please contact us so we can help ensure you receive the refund. Refunds for gift card purchases will be processed with 2 business days (usually much sooner).
NOTE: We can only issue refunds to the original payment method or by store credit; we are unable to issue refunds to any other payment method or card.